Remote & Smart Hands

Smart Hands is an around-the-clock, on-site, operational support service for remote management, installation, and troubleshooting of your hosted critical data center equipment.

Features

Smart Hands specialists include, but not limited to;

  • Install/Remove backup tapes.
  • Hard rebooting of devices.
  • Unplug/plug cables related to power & network.
  • Accept/handover customer’s devices to/from Dialog Data Centre’s.
  • Checking customer’s device notifications/Alerts physically.
  • Plug/unplug removable media, USB flash drives, Compact discs, etc.
  • Troubleshooting support

Benefits

  • Troubleshooting: On-site technical assistance and troubleshooting support help solve operational hurdles
  • Remote management: Extend the reach of your IT with Dialog on-site experts
  • 24/7 support availability: Dialog data centers have technical personnel on-site 24/7 for technical support

How to Get Remote & Smart Hands

Our Enterprise Account Managers are always available and can be reached all the time to fulfill the needs of our clientele via 777887887 and 117100200 helplines for our Enterprise Customers.

Contact Regional Representative

Regional Representatives

All our Small to Medium Enterprise Customers are encouraged to contact Dialog’s Regional Sales Representatives through the given helplines to help fulfil the needs and requirements of businesses during these unprecedented times.

Additional Info

Smart Hands Support Plans

Save time, money and hassle with our discount programs including monthly payment schedules. Receive discounts up to 50% by creating  your own plan by choosing number of hours/service tickets in line with your business and technical needs

Get in Touch
Talk to us about creating solutions that work for your business. Reach out with your requirement and our team will be in touch.
Dialog Axiata PLC

No.  475,
Union Place,
Colombo 00200

+94 777 887 887

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