Remote & Smart Hands

Smart Hands is an around-the-clock, on-site, operational support service for remote management, installation, and troubleshooting of your hosted critical data center equipment.



Smart Hands specialists include, but not limited to;

  • Install/Remove backup tapes.
  • Hard rebooting of devices.
  • Unplug/plug cables related to power & network.
  • Accept/handover customer’s devices to/from Dialog Data Centre’s.
  • Checking customer’s device notifications/Alerts physically.
  • Plug/unplug removable media, USB flash drives, Compact discs, etc.
  • Troubleshooting support


  • Troubleshooting: On-site technical assistance and troubleshooting support help solve operational hurdles
  • Remote management: Extend the reach of your IT with Dialog on-site experts
  • 24/7 support availability: Dialog data centers have technical personnel on-site 24/7 for technical support

Additional Info

Smart Hands Support Plans

Save time, money and hassle with our discount programs including monthly payment schedules. Receive discounts up to 50% by creating  your own plan by choosing number of hours/service tickets in line with your business and technical needs

Get in Touch
Talk to us about creating solutions that work for your business. Reach out with your requirement and our team will be in touch.
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