Remote & Smart Hands
Smart Hands is an around-the-clock, on-site, operational support service for remote management, installation, and troubleshooting of your hosted critical data center equipment.
Features
Smart Hands specialists include, but not limited to;
- Install/Remove backup tapes.
- Hard rebooting of devices.
- Unplug/plug cables related to power & network.
- Accept/handover customer’s devices to/from Dialog Data Centre’s.
- Checking customer’s device notifications/Alerts physically.
- Plug/unplug removable media, USB flash drives, Compact discs, etc.
- Troubleshooting support
Benefits
- Troubleshooting: On-site technical assistance and troubleshooting support help solve operational hurdles
- Remote management: Extend the reach of your IT with Dialog on-site experts
- 24/7 support availability: Dialog data centers have technical personnel on-site 24/7 for technical support
Additional Info
Smart Hands Support Plans
Save time, money and hassle with our discount programs including monthly payment schedules. Receive discounts up to 50% by creating your own plan by choosing number of hours/service tickets in line with your business and technical needs