With increasing adoption of Working From Home (WFH) practices by corporate, unprecedented tech support and troubleshoot is imminent. The Samsung remote assistance helps to engage the devices in the field and infer control by a remote support team at HQ.
Instead of Tech Support Team making onsite service calls that take time and increase costs, remote teams can use Remote Assistant tool to provide instant remote support for their clients anywhere, at anytime. Securely connect to remote mobile handsets, access files and applications, and troubleshoot problems — right when your employees and customers need help the most.
This could a system navigational assistant or enforcing command to the device. With the following features, the Remote Assistance tool makes the collaboration a lot easier.
The device range might change time-to-time. Please speak to your Account Manager for the latest complied set of devices.