Remote Assistance Tool for Mobile Devices

With increasing adoption of  Working From Home (WFH) practices by corporate, unprecedented tech support and troubleshoot is imminent. The Samsung remote assistance helps to engage the devices in the field and infer control by a remote support team at HQ.

Instead of Tech Support Team making onsite service calls that take time and increase costs, remote teams can use Remote Assistant tool to provide instant remote support for their clients anywhere, at anytime. Securely connect to remote mobile handsets, access files and applications, and troubleshoot problems — right when your employees and customers need help the most.


This could a system navigational assistant or enforcing command to the device. With the following features, the Remote Assistance tool makes the collaboration a lot easier.

  • Remote Device Control
  • Application Management and white-listing
  • User device configuration
  • Secure connectivity
  • Consent based push or enforcing over-the-air push


  • Effective acquaintance with the problem- navigate with the cause.
  • Save time- taking the device to the support location is not required.
  • A support tool for WFH practices

Additional Info

Supported devices

The device range might change time-to-time. Please speak to your Account Manager for the latest complied set of devices.

  • Samsung A2 Core
  • Samsung A01
  • Samsung A10s
  • Samsung A20s
  • Samsung A30s
  • Samsung A51
  • Samsung A71
  • Samsung Note 10 Lite
  • Samsung A80
  • Samsung S10
  • Samsung S10+
  • Samsung S20
  • Samsung S20+
  • Samsung S20 Ultra
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