Hosted Call Center

Dialog Enterprise offers Hosted Call Center, a virtual call centre solution that helps your business manage the customer requirements remotely. This cloud-based customer contact centre provides you with all the basic functionalities of a call centre from agents to inbound and outbound calls and CRM integration, eliminating the need for inconvenient physical server installations at your premises. The Dialog Hosted Call Center also presents the added advantage of fast deployment with no in-house resourcing or hardware limitations.

Features

  • Agent-supervisor functionality
  • Automatic call distributor
  • Call queuing & auto attendant
  • Call centre reporting
  • Monitoring & recording
  • Agent log in & log off
  • Service integration
  • Unified front-end web portal
  • Music on hold & comfort announcement

Benefits

  • Faster deployment compared to in-house solutions without hardware-based restrictions.
  • Best suits the basic call centre requirements of small to medium scale who can pay as they grow
  • Flexible to expand.
  • Free of distressing upfront capital investments, payout purely based on the number of users and features required.
  • Single point of contact for any inquiry or modification of the system with 24×7 support.

How to Get Hosted Call Center

Our Enterprise Account Managers are always available and can be reached anytime to fulfill the needs of our clientele.

Contact Regional Representative

Additional Info

  • Separate agent, supervisor web application
  • Able to integrate with Dialog hosted PABX solutions
  • Multi-location & telecommuting capability

FAQ

Get in Touch
Talk to us about creating solutions that work for your business. Reach out with your requirement and our team will be in touch.
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