Cloud-based Contact Centre

Dialog’s cloud-based contact centre functions as a communications hub, integrating several different channels on a single platform. The solution is offered by Dialog via the globally trusted 3CX platform. The primary purpose of a contact centre is to improve relationships with customers, while avoiding the significant cost involved in deploying and managing an on-site call centre. The solution allows customer service agents to respond to customers via any preferred channel, while maintaining cross-platform records of all interactions.

With today’s customers wanting immediate responses and solutions, contact centres allow customers to self-serve and solve their problems through two-way, text-based communication, thereby reducing the amount of time the agents spend on the phone. 3CX’s CRM integration removes repetitive and time-consuming activities, allowing agents to focus on essential tasks. With localized assistance and a global workforce, that is always connected, the technology will assist any contact centre in improving customer satisfaction.