Cloud-based Contact Centre

Dialog’s cloud-based contact centre functions as a communications hub, integrating several different channels on a single platform. The solution is offered by Dialog via the globally trusted 3CX platform. The primary purpose of a contact centre is to improve relationships with customers, while avoiding the significant cost involved in deploying and managing an on-site call centre. The solution allows customer service agents to respond to customers via any preferred channel, while maintaining cross-platform records of all interactions.

With today’s customers wanting immediate responses and solutions, contact centres allow customers to self-serve and solve their problems through two-way, text-based communication, thereby reducing the amount of time the agents spend on the phone. 3CX’s CRM integration removes repetitive and time-consuming activities, allowing agents to focus on essential tasks. With localized assistance and a global workforce, that is always connected, the technology will assist any contact centre in improving customer satisfaction.


  • Contact Centre solution hosted at Dialog Cumulus IDC
  • A scalable and flexible solution
  • Advanced queue strategies/ queue positioning
  • Real-time system statistics and monitoring
  • CRM integration and developments
  • Social media integration (LIVE web chat/ Facebook chat)
  • Call recording
  • Audio/ video conferencing


  • Cloud-based & centralized contact centre system with flexible access modes.
  • 100% visibility, monitoring & control.
  • Capabilities to work from anywhere.
  • Free of charge intercommunication to call centre via 3CX mobile App.
  • No hardware limitations.
  • Faster deployment than distressing in-house solutions.
  • No capital investments while charging based on the concurrent usage only.
  • 99.9% uptime and a cloud infrastructure maintained by experts while delivering the most updated voice solutions.
  • Fully managed by Dialog.

Additional Info

Please refer the Product Brochure for additional information.

Product Brochure

Cloud-based Contact Centre Brochure

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