As the global pandemic crisis relating to the COVID-19 virus intensifies, Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, remains committed to keeping our customers connected during these unprecedented times. The health and safety of our employees, customers, and partners is of utmost importance to us. Dialog is fully prepared and dedicated towards maintaining business continuity of our telecommunication infrastructure and digital services to support our customers with business operations and work-from-home requirements.
Amidst this situation, all our operations are maintained within the strict compliance framework of the health guidelines issued by the Government of Sri Lanka. In doing so we place the safety of our customers, our staff members and the public at the forefront. That may result in avoiding/mitigating physical presence of either party. However, to assist your business operations, we are ready to go that extra mile. Your concerns about our services during this time can be addressed through the channels listed below:
Self Service Digital Channels
- BizCare Self-service Digital Channel
- Download the “BizCare Lite” app for Self-service
Direct Support Channels
- 24X7 Hotline – 0777 887 887
- General email firstname.lastname@example.org (24 x 7 x 365)
- 24×7 Enterprise Technical Assistance email email@example.com
- 24X7 WhatsApp – 0777 678 678
- Level 1 – Rekha Weerasooriya, General Manager – Customer Experience, Dialog Enterprise Rekha.Weerasooriya@dialog.lk
- Level 2 – Channa Amarasekara, Head of Emerging Business, Enterprise Engagement, firstname.lastname@example.org
- Level 3 – Amali Nanayakkara, Group Chief Marketing Officer Amali.Nanayakkara@dialog.lk
Work from Home Product Support
- Microsoft Office365 Business Essentials
Dialog has extended its latest bundle for enterprise customers, combining Microsoft Office365 Business Essentials with 2 GB additional mobile data for Rs. 1000/- per month, and have gone a step further in offering a 50% discount during this time to facilitate its Enterprise customers with the necessary tools to work from home and to ensure business continuity. Additionally, Dialog has facilitated their customers to add 5GB mobile data and unlimited data on Home Broadband connections at a nominal price of Rs. 200 and Rs. 100 respectively. Visit Microsoft Office 365 Business Essentials product page for more info.
- Dialog BizConferencing Solution
Dialog has also introduced ‘BizConferencing’, a flexible and cost-effective Voice Conference Solution that is secure and easy to use anytime, anywhere. This requires no technical knowledge for set up and is easy to manage with a wide range of value-added features, including setting up conference calls, controlling and managing sessions, keeping a record of conferences for future use and/or follow up, and more. Visit Dialog Biz Conferencing Solutions product page for more info.
- Double Data for Enterprise
The 100% Data bonus offered for HBB and Postpaid mobile subscribers is applicable for all Enterprise usage which can be activated via MyDialog app or by Bizcare platform. Alternatively, those that require special Enterprise data plans could contact the respective account manager or visit the Dialog Website.
Customers are encouraged to contact Dialog’s Enterprise Account Managers who are reachable at any time or contact us via Dialog Enterprise helpline 777887887 for inquiries and requirements of businesses during these unprecedented times.
We fully understand the need for uninterrupted connectivity during this ‘Work from Home’ period and have made all possible augmentations to our network along with redundancy paths to face extreme situations. However, if you need further support, we are ready to listen and understand your requirements. Please do not hesitate to get in touch with us through any of the channels stated above.
The Dialog Enterprise Team, as always stands singularly committed to growing our partnership and delivering the very best in service, care and world-class connectivity solutions. Thank you for the opportunity to serve you. Rest assured, we are doing everything we can to drive better customer experiences.
Assuring you of our best services always,
Dialog Enterprise Team