Notice
Dear Valued Customer, we will be upgrading our systems from 9PM on 18 July 2025 to 8AM on 19 July 2025 and 6PM on 19 July 2025 to 8AM on 20 July 2025.
During this period, access to customer support channels will be limited. We regret any inconvenience this may cause and appreciate your understanding.
Available Services
| Services | Dialog Experience Center | Customer Care Hotline | USSD | My Dialog App | Dialog.lk | DAP Chat Bot | Banks & Supermarkets | Bizcare |
|---|---|---|---|---|---|---|---|---|
| Reload | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | ✓ | Not Available |
Unavailable Services
The following services are not accessible through any of the methods listed below.
Dialog Experience Center, Customer Care Hotline, USSD, My Dialog App, Dialog.lk, DAP Chat Bot, Banks & Supermarkets, Bizcare
- New Connection
- SIM Change
- Voluntary Disconnection
- Non Pay Disconnection
- Postpaid to PrePaid Change
- Prepaid to Postpaid change
- Ownership Change
- Bill Payment
- Reload
- Data Pack Activation
- Reload Pack Activation
- Balance Pack Activation
- Package Change
- Profile Modification
- Balance View